Effective Date: 3 March 2026
Last Updated: 8 March 2026
This Vendor Agreement (“Agreement”) governs the relationship between SnapSale, operated by Snaprise (Private) Limited, and any individual or business entity (“Vendor”) that lists or sells products on the SnapSale platform (“Platform”).
By registering as a Vendor and listing products on the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.
SnapSale is an online marketplace that facilitates transactions between Vendors and Customers.
SnapSale may provide the following services:
Product listing tools
Payment processing
Logistics coordination or delivery support
Marketing and promotional services
Unless expressly stated otherwise, SnapSale does not own, store, or take title to Vendor products listed on the Platform.
To register as a Vendor, you must:
Be legally capable of entering into binding agreements
Be legally registered in Zimbabwe where required by law
Have full authority to sell the products listed on the Platform
Provide accurate and up-to-date business information
Provide valid contact details and bank/payment information
Comply with all applicable Zimbabwean laws and regulations
SnapSale reserves the right to request documentation including but not limited to:
Company registration documents
Tax registration details
National identification documents
Proof of inventory or product sourcing
SnapSale may approve or reject Vendor applications at its sole discretion.
SnapSale operates primarily in United States Dollars (USD).
All product prices must be listed in USD.
Where payments are made using alternative currencies, settlement values may be determined using the payment provider’s exchange rate.
Vendor settlements are calculated based on the USD value of the transaction.
SnapSale shall not be responsible for:
Exchange rate fluctuations
Bank charges
Payment provider fees applied to Vendor accounts
Vendors agree that:
All products listed are authentic and legally sourced.
Product descriptions, specifications, and images are accurate and not misleading.
Products comply with Zimbabwean consumer protection laws and product safety regulations.
Vendors will honor warranties where applicable.
Confirmed orders will be fulfilled within the agreed timelines.
Vendors are solely responsible for:
Product quality and safety
Regulatory compliance
Import documentation (where applicable)
Intellectual property compliance
Product warranties and guarantees
Vendors are strictly prohibited from listing or selling:
Counterfeit or imitation goods
Illegal or restricted items
Expired or unsafe products
Stolen goods
Products that infringe intellectual property rights
SnapSale reserves the right to remove any listing without prior notice where a violation is suspected.
SnapSale may charge Vendors fees including but not limited to:
Sales commission
Product listing fees
Advertising or promotion fees
Transaction processing fees
Fee structures may be communicated separately and may be deducted from Vendor settlements.
SnapSale reserves the right to adjust commission rates or fee structures with reasonable notice.
SnapSale collects customer payments on behalf of Vendors and processes settlements according to the payment method used by the customer.
Where a customer selects Cash on Delivery:
Payment is collected at the time of delivery.
Vendor settlement will be processed on the same day after successful delivery confirmation, subject to operational cut-off times.
Where a customer pays using online payment methods (including cards, mobile payments, or digital wallets):
Payment must clear through the payment gateway before the order is confirmed.
Vendor settlement will be processed within 24 hours after delivery confirmation.
Vendor payouts are subject to:
Successful delivery confirmation
No active disputes or refund requests
No fraud or chargeback investigations
SnapSale reserves the right to temporarily withhold funds where necessary for:
Dispute resolution
Chargebacks
Fraud investigations
Product returns
Transaction charges, payment gateway fees, and bank deductions remain the responsibility of the Vendor.
SnapSale currently provides delivery services within Harare only.
Vendors must:
Prepare orders within the agreed dispatch timeframe
Package items appropriately for delivery
Ensure products match their listing descriptions
Failure to meet dispatch requirements may result in penalties, delayed payouts, or account suspension.
Vendors agree to comply with Zimbabwean consumer protection laws regarding returns and refunds.
Vendors must:
Accept legitimate returns where products are defective or misdescribed
Replace or refund defective products where applicable
Vendors will bear return costs where the issue results from:
Defective goods
Incorrect product descriptions
Fulfillment errors
SnapSale may process refunds directly to customers and deduct the corresponding amount from Vendor settlements.
In the event of a payment chargeback:
SnapSale may immediately deduct the disputed amount from the Vendor account.
Vendors must provide proof of delivery within 48 hours of request.
Where fraud or misrepresentation is identified, SnapSale reserves the right to:
Permanently suspend the Vendor account
Withhold pending settlements
SnapSale is not liable for chargeback losses caused by Vendor error, misrepresentation, or non-fulfillment.
Where Vendors participate in SnapSale promotional campaigns or flash sales:
Vendors must honor all advertised promotional prices.
Adequate inventory must be available.
Orders may not be cancelled due to pricing changes or vendor error.
Failure to fulfill promotional orders may result in removal from future promotions or account suspension.
By listing products on SnapSale, Vendors grant SnapSale a non-exclusive, royalty-free license to use:
Product images
Product descriptions
Vendor trademarks or brand names
These may be used for marketing, advertising, and platform promotion.
Vendors confirm that they possess the legal rights to all submitted content.
SnapSale may use automated systems, including AI technologies such as Snap Genie, to:
Generate product descriptions
Optimize product listings
Improve product visibility on the Platform
Vendors acknowledge that such systems may generate content based on the information provided. Vendors remain responsible for verifying the accuracy of their listings.
SnapSale shall not be liable for:
Product defects
Vendor regulatory violations
Intellectual property infringement claims caused by Vendor products
Vendor tax obligations or compliance failures
SnapSale’s total liability to any Vendor shall not exceed the amount of unpaid settlements owed to that Vendor at the time of the claim.
SnapSale reserves the right to suspend or terminate Vendor accounts immediately where:
Fraudulent activity is detected
Counterfeit goods are listed
High return or complaint rates occur
Legal violations occur
Platform policies are repeatedly breached
SnapSale may withhold funds during investigation periods.
Vendors agree to indemnify and hold SnapSale and Snaprise (Private) Limited harmless from any claims, damages, losses, liabilities, or expenses arising from:
Consumer complaints
Regulatory penalties or fines
Intellectual property disputes
Product liability claims
Vendor misconduct or negligence
This Agreement shall be governed by and interpreted in accordance with the laws of Zimbabwe.
Any disputes arising from this Agreement shall be resolved in the courts of Zimbabwe.
SnapSale reserves the right to update or modify these Terms and Conditions at any time.
Where material changes occur, Vendors will be notified through the Platform or via email.
Continued use of the Platform constitutes acceptance of the updated Terms.
